Privacy Policy

This Privacy Policy explains how Foxy Games Casino (“we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you use our website and services. We are committed to ensuring the privacy and security of your personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Data Controller

Foxy Games Casino is operated by ElectraWorks Limited, which acts as the data controller for your personal information. If you have any questions about this policy or your personal data, you may contact our Data Protection Officer at [email protected] or by using the contact details provided on our website.

2. Information We Collect

We collect and process the following categories of personal data when you interact with our website and services:

• Identity Data: Includes your name, date of birth, gender, and identification documents.
• Contact Data: Includes your email address, postal address, and phone number.
• Account Data: Includes your username, password, account activity, and transaction history.
• Financial Data: Includes bank account details, payment card information, and records of deposits and withdrawals.
• Technical Data: Includes IP address, browser type, device information, operating system, and usage data collected through cookies and similar technologies.
• Marketing Data: Includes your preferences regarding receiving marketing communications from us and third parties.
• Correspondence Data: Includes information you provide when you contact us for customer support or participate in surveys and promotions.

3. How We Use Your Information

We process your personal data for the following purposes and legal bases:

• To verify your identity and age and comply with legal and regulatory obligations.
• To manage your account, process transactions, and provide gaming services.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To communicate with you about your account, service updates, and changes to our terms and policies.
• To respond to your enquiries and provide customer support.
• To conduct data analysis and improve our website, products, and services.
• To send marketing communications if you have given your consent or where permitted by law.
• To comply with legal requirements and cooperate with law enforcement and regulatory authorities.

4. Legal Basis for Processing

We process your personal data only where we have a valid legal basis, including:

• Your consent, which you may withdraw at any time.
• Performance of a contract to which you are party.
• Compliance with legal obligations.
• Our legitimate interests, provided these do not override your fundamental rights and freedoms.

5. Disclosure of Your Information

We may share your personal data with third parties in limited circumstances, including:

• Service providers who assist in operating our website, processing payments, or maintaining our IT systems.
• Regulatory and law enforcement authorities, where required by law.
• Other companies within our corporate group for administrative purposes or to provide additional services.
• Third parties in connection with a business transfer, merger, or acquisition, subject to confidentiality agreements.

All third parties are required to respect the security and confidentiality of your data and to process it only for specified purposes.

6. International Data Transfers

Your personal data may be transferred outside the United Kingdom to countries that may not provide the same level of data protection. Where such transfers occur, we implement appropriate safeguards, such as standard contractual clauses, to ensure your information remains protected in accordance with this Privacy Policy and applicable law.

7. Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These measures include encryption, secure servers, access controls, and regular security assessments. Despite these efforts, no security system is completely infallible and we cannot guarantee absolute security of your data.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to meet statutory obligations, or to resolve disputes. The retention period may vary depending on legal requirements and the nature of your relationship with us. Once your data is no longer required, it will be securely deleted or anonymised.

9. Your Rights

You have certain rights regarding your personal data under UK law, including:

• The right to access your personal information.
• The right to rectify inaccurate or incomplete data.
• The right to request erasure of your data in certain circumstances.
• The right to object to or restrict the processing of your data.
• The right to data portability, allowing you to receive your data in a structured, commonly used format.
• The right to withdraw your consent at any time, where processing is based on consent.

To exercise any of these rights, please contact our Data Protection Officer using the details provided above. We may require verification of your identity before responding to your request.

10. Cookies

We use cookies and similar technologies to enhance your experience, analyse website usage, and deliver relevant advertising. You can manage your cookie preferences through your browser settings or our website’s cookie management tool. For more information, please refer to our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the date of the latest revision. We encourage you to review this policy periodically to stay informed about how your information is protected.

12. Contact Us

If you have any questions, concerns, or wish to exercise your data protection rights, please contact our Data Protection Officer at [email protected] or by using the contact methods listed on our website. You may also lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

Effective date: 1 June 2024